Our Refund Policy
We are Christians, and we expect that people who visit our website, those who purchase our modules, and those who use them should be and act like Christians also. This makes a certain amount of ethical demands on both us (seller) and you (customer).
We negotiate with copyright holders of Christian works to secure the rights (via legal contracts) to put their works into a theWord Bible software module. Legally we are bound by our contracts with these copyright holders, and we must observe those stipulations as per our contracts with them. We do not have any free modules on this website, except with the possible exception of a portion of a book in module format, so that you can see some small percentage of it without having to purchase it.
Since we are doing our best to put modern works into theWord format, and find, secure the rights, and publish Bibles in the formats that people request us, we ask that you respect our rights and business model. By this we mean that you do not destroy, undermine, or otherwise cause ill or harm to the work we are doing.
Refunds and Customer Satisfaction
We are a service oriented business. We want you to be satisfied with your purchase. Some people do not have theWord Bible Software, and do not realize that any purchase off of this website WILL NOT WORK with other software. They purchase it, and then cannot use it.
(1) We will only refund to the original customer that purchased the Software.
(2) We need to establish that you are the original customer, so you must correspond with us using the email you used when you purchased the module. If that is not possible, please explain why it is not possible. We will try to do a work around if possible.
(3) We will reimburse you by preference the same way that you made the purchase (Paypal, credit card, etc.). If we cannot do that, we will seek some other way of reimbursing.
To ask for a refund means you do not want to use the module, and you will delete it and all copies. You are expressly prohibited from sharing, giving, selling, or otherwise allowing a module to come into the possession of somebody other than you, and even in the case of sharing the module within your own home, all of those copies must also be deleted.
Sometimes a refund will be denied
The primary reason is when somebody abuses the refund policy. If he is an Apple user, or he is using some other Bible program (incompatible with our module format) and he purchases one of our modules, and it doesn’t install or work in your machine, then he can contact us at theWord Books for a prompt refund. But when the same person uses this reason time after time, then at some point refunds will be refused because of abuse. For those who post any premium module elsewhere on the Internet (all modules carry an ID and password needed before using) for free download (or for sale) on the Internet, refunds will be denied. Such conduct will not be tolerated, and the person will be reported to the authorities, and legal action will be pursued against them, and no refunds will be given to that person for that item or for any purchase in the future.
My general policy is that you (the customer) can get a refund if you do not like the work you purchased. You should read up on what you are purchasing, and buy only after careful consideration. But if the work is not to your liking (the presentation, the actual content, etc), then a refund will be given as a general policy of our store.
The customer purchases a module, it is for his personal use. It is illegal (and infringement on the copyright laws) to post any module downloaded from this website on the Internet, send to any third party (not theWord Books LLC or the immediate purchaser/client), or to give, or cause any module to come into the possession of a third party. For the purposes of this discussion, your immediate family includes all people regularly living in a single family house. This may include children and parents, but not families outside of that immediate situation (children or parents of the purchaser of the module). If there is any doubts, please send me an email with your doubt and the particulars of your situation, and a consideration will be given, and a possible site license given. For those pastors who purchase a module, every minister or other person in your church must purchase their own copy of that same module. If you would like to purchase a particular module for a number of people, please contact me, and theWord Books LLC also would be glad to do a corporate licensing agreement with a discount.
Every customer that purchases a premium module from this website understands that this is a NON-TRANSFERABLE TRANSACTION. You may not turn around and sell the module to somebody else. This is not like a physical book, but it is in essence a software license to use the copyrighted work on your personal computers.
Cancelling the License and Getting a Refund
If you decide to cancel your license with us, you may write to get a refund. This should be done within the first few months of purchasing the module. After installing it and using it, you should make the decision to keep it, or ask for a refund. If you do ask for a refund, most probably you will receive a refund. By doing so, you inherently agree that you will cease from using the module, and remove it from all of your computers and backup storage devices, as well as making sure no other copies remain in your possession, or with other people, contacts, etc.